I cannot remember the exact time when Facebook Pages was launched. My earliest recollection was when famous showbiz personalities started creating their own fan pages. The page enables fans or likers to receive updates and gain drops of access to the everyday lives of these people. Over time, businesses also started to take advantage of this feature. Likers are updated on product arrivals, store openings and promotional offers. The power of Facebook pages further evolved when informal organizations or groups started pages whose function exceeded what these famous personalities and businesses can offer. Eventually, there are hate pages for people and companies, tribute pages, gossip pages and so much more I couldn’t even imagine.
The company or the school where I’m working recognised the need to join this social media bandwagon. The school’s Communication Office maintains an official page whose main function is to showcase accomplishments, achievements and important announcements. As an employee, I felt obliged to “like” and become aware of the activities made in our official page.
As my number of “friends” or contacts increased, I later discovered unofficial Facebook pages that carry the name of our school. Among those I discovered was this page that carried the most number of fans or likers. Out of sheer curiosity, I joined the group. I was expecting the unexpected. True enough, the page led me to unearth cans of worms. Most information posted are gossips, hearsay and negative things about the school. Some are half-true, too good to be true, exaggeratedly true and only a few are hidden truths.
I don’t have means to track the moderator of the page. Though to be honest, I don’t see the point of knowing the perpetuator. If the management will discover, what for? The negative things have been said and documented. Punishing the criminal will not erase the crime. My firm opinion on this kind of issue remains the same. Suppressing the air that spreads the smoke is never the solution. Eliminate the fire that emits the smoke.
On the few months I’ve joined the group some common issues discussed evolve on the following, BASKETBALL, BASKETBALL, BASKETBALL, BASKETBALL, BASKETBALL and BASKETBALL!
Our school is a member of this famous collegiate league. We lost the chance to take home the championship title for two consecutive years. Hours and days after the last game, everyone seem to have a brilliant explanation over everything. blah blah blah Heck, everyone suddenly becomes a seasoned basketball analyst.
While I have nothing against the overflow of stupid and useless thoughts (freedom of expression that is), I believe that everything has its own limitation. Most members are of legal age. Let’s not anymore debate the kind of relationship that exists between age and maturity.
One post I will never forget was when the entire coaching staff of the Basketball team posted their gratitude and appreciation for all the supportive fans. In my mind, they should have coursed their words to the official Facebook page of the school. Better yet, they should have waited for an institutional event and requested seconds for their most awaited gratitude speech. I couldn’t blame them because the official Facebook page of the school is dormant anyway. In addition, the page unites both alumni and students. There’s more following and reach observed in the famous and unofficial Facebook page. I guess this is another example of how the “unofficial” takes over the role of the “official.” Oh well, let’s reserve this issue in another blog post.
This Facebook page usually becomes active during the heat of the basketball season. Months after, the page turns like a room of dust and old cobwebs 🙂 As a result, my curiosity hormones are deprived with its own supply of juicy facts or not.
I thought I was maintaining my usual inactive and boring Facebook account. Everything changed when I saw a significant number of my former students liking this controversial Facebook page. It perked my interest. I ended up becoming another silent stalker of the page. What I perceived as another unofficial page changed when I discovered the overflowing posts everyday.
Unlike the other pages I encountered, this account possesses a point of uniqueness. Only the page administrator can create posts in behalf of all the fans. However, there’s a twist behind the posts made. All information should be submitted by fans through Google documents. Why consider an external source in collecting information? This is to facilitate the element of anonymity. We all know how the absence of identity can change the rules and outcome of the game. Anonymity removes inhibitions and grants that barrels of bravery to anyone. I believe this is the main contributor to the popularity or call that success of the page. The juiciest untold stories are unearthed with anonymity. Everyone is given an endless feast of gossips keeping the messenger safe and protected.
Whether the stories and experiences posted are true, most are tainting the reputation and image of the school. As much as I want to feel sad for the school, I’m more concerned on how some colleagues are addressing the issues shared on the page. Some of my colleagues are counterattacking the accusations by rendering comments. Seriously? This is not the mature and professional way to treat accusations made by kiddies. If they see the page as an immature attempt made by college kiddies, why waste time fueling a non-sense online debate?
If I may use the Filipino-gay lingo, why make patola over a very childish destabilizing attempt?
Of the many comments made by a few colleagues, I can never forget this colleague who challenged the college kids to transfer school. He told the kid to leave school if he is unsatisfied with the kind of services rendered.
Oh Dear God! This is a testament that feeding my fellow employees with countless customer service seminars does not actually breed customer service. Oh well, I personally think that you don’t need advanced degrees to understand the right and wrong in Customer Service 101.
All the while, I thought that this would be the last stupid and lame behavior from a colleague. Days after, I learned a colleague who vehemently reacted to a post directed at her. Her name was never mentioned but clues tend to point at her. And just like that, I was given a living case example that age, educational attainment, and parenthood do not in any way correlate with maturity and professionalism. In the end, she obviously appeared defensive and guilty. Worst of the worst, the lowest of the low, she threatened of filling legal charges. Libel, seriously? How can you file charges to a person hiding under a pseudo name? If her objective is to discipline the kid, I don’t see legal action as the right approach. The legal charge will simply threaten the kid. It will not prevent the attacks made against the achool.
rant post is getting longer. I’m afraid I’m becoming useless and annoying. Let me end by leaving three points
I was never against the page which they now tag as the freedom wall. In my line of work, we show appreciation for rants and complaints. We even treat complaint as a gift. Through complaints, we are able to discover areas of weaknesses straight from the client’s voice.
Hunting the page administrator is useless and a waste of time. Due process, Facebook terms and conditions and bureaucracy, how many years and legal fees do we have to incur to close the page? As I have said, nothing can be undone. Efforts, resources and time should rather be directed to discuss and address the complaints.
Lastly, I have one request to my colleagues .. Please don’t make another patola.