It’s my first birthday!

I have a reason to celebrate. This blog turns a year older today!!!! Yipee! This post signifies that I survived a year of blogging. I started a number of blogs in the past. I had blogs from different online platforms such as Friendster, Multiply, Livejournal and Blogger. I began with high level of enthusiasm in updating each of these blogs. For some reason, I ended up losing my interest and letting those blogs fade away.

I almost lost interest in maintaining this account. When I decided to reopen my Blogger account, I was in the brink of deleting this blog. I gained more followers in Blogger and the platform was relatively easy to navigate. But since WordPress marked the beginning of my renewed interest in blogging, I decided not to give up. In effect, I am here! I am happy to say that I survived!

To celebrate my year in blogging, I am subjecting myself to a challenge. Have you watched Julia and Julie? The challenge I will undertake is similar to what Julie had engaged. Julie made a 365 consecutive days of cooking and blogging. Julie survived and was able to cook all of recipes in Julia’s famous book.

In my case, I chose to take baby steps. I am subjecting myself to a 30 day blog challenge. My task is to write an entry for 30 consecutive days. I don’t want to lose my interest in blogging again. So hopefully this challenge will encourage and empower me to continue blogging. If I survive, this means that I can carry on blogging. A big good luck to myself! ūüôā

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I still choose Passion and Ambition

I was watching the late night news in a local channel when a topic close to my heart caught my attention. One of the news features tackled the most enrolled courses vs. the high paying jobs in the country. I am familiar with the trending of the results because my job entailed constant monitoring of education related data. Statistics related that the most enrolled courses do not necessarily provide promising job opportunities.  The high paying and in demand jobs are not found in the field of the most enrolled courses.

After the presentation of key statistics, the news anchor coined a suggestion to schools and incoming college students. She insinuated the possibility that the Guidance Office of each school should discourage students from taking courses that are not highly in demand in the labor market.

She is partly correct. We should inform students of what courses appear to be in demand in the industry. However, dictating the students on what course to pursue is something I will never support.

In the first place Madam Journalist, the role of the Guidance Office is to support students in discovering their hidden talents and interests. To dictate what students should become in the future cannot be considered a supporting mechanism. It’s a maneuvering act that hinders students to learn and unleash their real passion in life. If all students are forced to take only the in demand courses, imagine what kind of labor economy are we producing. We might as well prove that we are a lame nation comprised by citizens who have nothing in mind but money.

Jobs that require a license in Accountancy and Engineering appeared highly demanded in the next years. Imagine if all students will take Accountancy and Engineering. Assuming that will prevail, we might as well forget having another Juan Luna and Nick Joaquin. We might end as a nation who are slaves of the labor market trend.

Had she forgotten the words “passion” and”ambition”?

Dream

Not everyone know that I have a special brother. My brother used to be a healthy baby not until Meningitis paralyzed him.  It started with a high fever which turned out to be a disease that almost took his life away.

My brother survived Meningitis at 6 months old but his nervous system was severely affected. His growth and development were hampered and he remained bed ridden in his entire life. In God’s grace, he’s still with us and will turn 33 years old this year.

As far as I can remember, it was only last night when I dreamt about him. I partially lifted him to give him a better sitting position. My brother can‚Äôt speak. He can’t understand words. He can’t communicate. But in that dream, he said something to me. It was unclear but the words I heard were ‚ÄúThank you.‚ÄĚ

I woke up feeling suddenly bothered, worried and nervous. What does that mean? Dear God, you know how I feel…

Isaw is Sosyal!

This is why I love the Diliman campus of the University of the Philippines.

And mind you people, the customers of this famous UP Isawan are not just ordinary people in the streets. This is the only Isawan that caters the¬†affluent students of UP Diliman, Miriam College and Ateneo de Manila! Who says isaw is kadiri? Visit and experience the only sosyal isawan in town ! ūüôā

Customer Service and an Insensitive Colleague

We all have our own share of horror stories about Customer Service. We complain about poor customer service experiences in banks, restaurants, government offices, shopping malls, etc. The complaints I usually encounter arise from transactions with other companies. A recent experience however taught me that poor customer service is more rampant in our nearest surrounding, the workplace.

All offices have internal and external clients. External clients are comprised of people who serve as the lifeblood of the company. They are the real customers who bring income to the company. Internal clients are formed by our own colleagues.  Accept it or not, we depend to a certain extent to our colleagues to sustain our operations.  

I used to work at the Research Department of a private company. Researches depend heavily on data from inside and outside the company. In securing data, we need to coordinate with other departments. And honestly, this is not an easy task.  Irony of ironies, it is sometimes easier for us to obtain data from external organizations.  While it would take us a few days to receive data from other companies, some of our colleagues would give us fake promises and deadlines. Chasing with endless follow ups was always the name of the game.

A friend’s recent experience with a new colleague prompted me to write this post. My friend has been hearing a lot of not-so-good stories about this new colleague. Most of the complaints pointed to her poor customer service skills. She was particularly criticized for rendering poor phone etiquette, uttering sarcastic responses on inquiries, and projecting her signature intimidating face.

My friend had the chance to personally transact business with this new colleague. My friend admits that her impression over this colleague has been stained by all those negative stories. My friend however gave her a fair chance. She courteously approached the new colleague and related her concern. True enough, my friend has now her own share of notorious story from this new colleague.

When my friend handed her document, the new colleague responded by staring at her from head to foot.  My friend returned a friendly smile though she started to feel irritated. As soon as the new colleague type words from her computer, she gave a rude and disturbing laugh. The new colleague later on told her immediate supervisor that she was having an online chat with a friend.

The new colleague didn‚Äôt render her trademarked face or utter a sarcastic remark. My friend however was introduced to a different form of poor customer service.¬†¬†We don’t need to present¬†principles to establish that the act of this new colleague is an offensive foul in the field of Customer Management. Making a boisterous laugh in front of a client is¬†the lowest of low in customer service. Who would not feel humiliated if someone suddenly bursts a laugh on your face?¬†Her resume reveal overpowering awards and credentials.¬†But in reality, she¬†never had the brains to¬†live and understand Customer Service.

Two words¬†for this new colleague, fix yourself! The organization hired you because they believed that you are a potential asset. The situation however manifests that you are becoming more of a liability.¬† You are causing distress and stress to the working environment. The organization has already enough issues and concerns, please don’t add to the burden.